Blue Mountains Leisure Centres 2026 Customer Satisfaction Survey
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Blue Mountains City Council is inviting you to share your feedback on our leisure pool centres in Katoomba, Lawson, Glenbrook, Blackheath and Springwood.
Your input will help us assess current services and plan for improvements. Each centre has its own short survey, which should take no more than 10 minutes to complete.
All responses are confidential, and participation is voluntary. You may choose to withdraw at any time.
This research is being conducted for Blue Mountains City Council in partnership with CERM Performance Indicators (CERM PI), University of South Australia – Business, and has been approved by the UniSA Human Research Ethics Committee.
As a thank you for participating, you can choose to enter a prize draw to win a 1-month free extension on your membership (terms and conditions apply).
Below you will find surveys for:
Katoomba Leisure Centre
Lawson Swim Centre
Glenbrook Swim Centre
Blackheath Pool
Springwood Aquatic and Fitness Centre
A copy of these surveys can be found at each of the leisure centres mentioned.
If you or anyone you know requires any assistance accessing or participating in this survey, contact Council on 4780 5000 or email kkreiss@bmcc.nsw.gov.au
Blue Mountains City Council is inviting you to share your feedback on our leisure pool centres in Katoomba, Lawson, Glenbrook, Blackheath and Springwood.
Your input will help us assess current services and plan for improvements. Each centre has its own short survey, which should take no more than 10 minutes to complete.
All responses are confidential, and participation is voluntary. You may choose to withdraw at any time.
This research is being conducted for Blue Mountains City Council in partnership with CERM Performance Indicators (CERM PI), University of South Australia – Business, and has been approved by the UniSA Human Research Ethics Committee.
As a thank you for participating, you can choose to enter a prize draw to win a 1-month free extension on your membership (terms and conditions apply).
Below you will find surveys for:
Katoomba Leisure Centre
Lawson Swim Centre
Glenbrook Swim Centre
Blackheath Pool
Springwood Aquatic and Fitness Centre
A copy of these surveys can be found at each of the leisure centres mentioned.
If you or anyone you know requires any assistance accessing or participating in this survey, contact Council on 4780 5000 or email kkreiss@bmcc.nsw.gov.au
Please help assess the services of this centre by completing this questionnaire. It should take no more than about 10 minutes.
Your answers will be treated confidentially, and you can choose to withdraw from this research at any time.
Complete the questionnaire to reflect your opinions, not those of any child or other person that may be in your care.
This research is being conducted for Blue Mountains City Council in conjunction with CERM PI, University of South Australia - Business. For general enquiries please contact CERMPI, email cermpi@unisa.edu.au.
This project has been approved by the UniSA’s Human Research Ethics Committee.
To show our appreciation for taking part in the survey, we would like to offer you a chance to enter a Prize Draw to win a one-month free extension on your membership.
Terms and Conditions of Prize Draw:
- The winner must be a current patron of the centre
- The winner will be drawn by CERM Performance Indicators, UniSA at the conclusion of the survey and the winner will be notified by Katoomba Sports & Aquatic Centre management.
Your personal information will not be used for any other purpose than stated here, or released to any third party. However, you may choose to remain anonymous and not be included in this Prize D
Share Blackheath Pool Customer Service Quality Survey on FacebookShare Blackheath Pool Customer Service Quality Survey on TwitterShare Blackheath Pool Customer Service Quality Survey on LinkedinEmail Blackheath Pool Customer Service Quality Survey link
Please help assess the services of this centre by completing this questionnaire. It should take no more than about 10 minutes.
Your answers will be treated confidentially, and you can choose to withdraw from this research at any time.
Complete the questionnaire to reflect your opinions, not those of any child or other person that may be in your care.
This research is being conducted for Blue Mountains City Council in conjunction with CERM PI, University of South Australia - Business. For general enquiries please contact CERMPI, email cermpi@unisa.edu.au.
This project has been approved by the UniSA’s Human Research Ethics Committee.
To show our appreciation for taking part in the survey, we would like to offer you a chance to enter a Prize Draw to win a one-month free extension on your membership.
Terms and Conditions of Prize Draw:
- The winner must be a current patron of the centre
- The winner will be drawn by CERM Performance Indicators, UniSA at the conclusion of the survey and the winner will be notified by Katoomba Sports & Aquatic Centre management.
Your personal information will not be used for any other purpose than stated here, or released to any third party. However, you may choose to remain anonymous and not be included in this Prize D
Share Glenbrook Swim Centre Customer Service Quality Survey on FacebookShare Glenbrook Swim Centre Customer Service Quality Survey on TwitterShare Glenbrook Swim Centre Customer Service Quality Survey on LinkedinEmail Glenbrook Swim Centre Customer Service Quality Survey link
Please help assess the services of this centre by completing this questionnaire. It should take no more than about 10 minutes.
Your answers will be treated confidentially, and you can choose to withdraw from this research at any time.
Complete the questionnaire to reflect your opinions, not those of any child or other person that may be in your care.
This research is being conducted for Blue Mountains City Council in conjunction with CERM PI, University of South Australia - Business. For general enquiries please contact CERMPI, email cermpi@unisa.edu.au.
This project has been approved by the UniSA’s Human Research Ethics Committee.
To show our appreciation for taking part in the survey, we would like to offer you a chance to enter a Prize Draw to win a one-month free extension on your membership.
Terms and Conditions of Prize Draw:
- The winner must be a current patron of the centre
- The winner will be drawn by CERM Performance Indicators, UniSA at the conclusion of the survey and the winner will be notified by Katoomba Sports & Aquatic Centre management.
Your personal information will not be used for any other purpose than stated here, or released to any third party. However, you may choose to remain anonymous and not be included in this Prize D
Share Lawson Swim Centre Customer Service Quality Survey on FacebookShare Lawson Swim Centre Customer Service Quality Survey on TwitterShare Lawson Swim Centre Customer Service Quality Survey on LinkedinEmail Lawson Swim Centre Customer Service Quality Survey link
Please help assess the services of this centre by completing this questionnaire. It should take no more than about 10 minutes.
Your answers will be treated confidentially, and you can choose to withdraw from this research at any time.
Complete the questionnaire to reflect your opinions, not those of any child or other person that may be in your care.
This research is being conducted for Blue Mountains City Council in conjunction with CERM PI, University of South Australia - Business. For general enquiries please contact CERMPI, email cermpi@unisa.edu.au.
This project has been approved by the UniSA’s Human Research Ethics Committee.
To show our appreciation for taking part in the survey, we would like to offer you a chance to enter a Prize Draw to win a one-month free extension on your membership.
Terms and Conditions of Prize Draw:
- The winner must be a current patron of the centre
- The winner will be drawn by CERM Performance Indicators, UniSA at the conclusion of the survey and the winner will be notified by Katoomba Sports & Aquatic Centre management.
Your personal information will not be used for any other purpose than stated here, or released to any third party. However, you may choose to remain anonymous and not be included in this Prize D
Share Springwood Aquatic & Fitness Centre Customer Service Quality Survey on FacebookShare Springwood Aquatic & Fitness Centre Customer Service Quality Survey on TwitterShare Springwood Aquatic & Fitness Centre Customer Service Quality Survey on LinkedinEmail Springwood Aquatic & Fitness Centre Customer Service Quality Survey link
Please help assess the services of this centre by completing this questionnaire. It should take no more than about 10 minutes.
Your answers will be treated confidentially, and you can choose to withdraw from this research at any time.
Complete the questionnaire to reflect your opinions, not those of any child or other person that may be in your care.
This research is being conducted for Blue Mountains City Council in conjunction with CERM PI, University of South Australia - Business. For general enquiries please contact CERMPI, email cermpi@unisa.edu.au.
This project has been approved by the UniSA’s Human Research Ethics Committee.
To show our appreciation for taking part in the survey, we would like to offer you a chance to enter a Prize Draw to win a one-month free extension on your membership.
Terms and Conditions of Prize Draw:
- The winner must be a current patron of the centre
- The winner will be drawn by CERM Performance Indicators, UniSA at the conclusion of the survey and the winner will be notified by Katoomba Sports & Aquatic Centre management.
Your personal information will not be used for any other purpose than stated here, or released to any third party. However, you may choose to remain anonymous and not be included in this Prize D
Share Katoomba Sports & Aquatic Centre Customer Service Quality Survey on FacebookShare Katoomba Sports & Aquatic Centre Customer Service Quality Survey on TwitterShare Katoomba Sports & Aquatic Centre Customer Service Quality Survey on LinkedinEmail Katoomba Sports & Aquatic Centre Customer Service Quality Survey link
