Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Staff Consultation: Complaint Handling and UCC Policy
Share on FacebookShare on TwitterShare on LinkedinEmail this link
We would like to invite your comments on the following documents before they progress towards adoption:
Complaints Handling Policy and
Unreasonable Complainant Conduct (UCC) Policy
The draft policies are available in the Document Library on the right hand side of this page. Please use the Submission Form below to provide your response, or email your questions or comments directly to mtrezise@bmcc.nsw.gov.au.
Deadline for comments: Wednesday 5 February, 2020
The Complaint Handling and UCC Policies will be progressed concurrently.
The Complaints Handling Policy is a new policy. It is for reference by staff, Councillors and to members of the public who wish to make a complaint. The draft is loosely based on the NSW Ombudsman’s model policy and has been localised to match Council’s particular circumstances and services.
The UCC policy has been in place for a number of years and will already be familiar to staff. There have been minor changes made to this draft. This is closely based on the Ombudsman’s model.
Target audience: All frontline staff and their managers/supervisors. The current submission process is for staff only, with Councillors and members of the public to be consulted later in the process.
Contact: Melanie Trezise, Governance and Civic Services
Thank you in advance for your participation in this feedback process.
We would like to invite your comments on the following documents before they progress towards adoption:
Complaints Handling Policy and
Unreasonable Complainant Conduct (UCC) Policy
The draft policies are available in the Document Library on the right hand side of this page. Please use the Submission Form below to provide your response, or email your questions or comments directly to mtrezise@bmcc.nsw.gov.au.
Deadline for comments: Wednesday 5 February, 2020
The Complaint Handling and UCC Policies will be progressed concurrently.
The Complaints Handling Policy is a new policy. It is for reference by staff, Councillors and to members of the public who wish to make a complaint. The draft is loosely based on the NSW Ombudsman’s model policy and has been localised to match Council’s particular circumstances and services.
The UCC policy has been in place for a number of years and will already be familiar to staff. There have been minor changes made to this draft. This is closely based on the Ombudsman’s model.
Target audience: All frontline staff and their managers/supervisors. The current submission process is for staff only, with Councillors and members of the public to be consulted later in the process.
Contact: Melanie Trezise, Governance and Civic Services
Thank you in advance for your participation in this feedback process.